Exchange Policy

Thank you for shopping with Pink Lady Wear! We want you to love your purchase, but if for any reason you need to exchange an item, we've made the process as easy as possible. Please read our Exchange Policy carefully to ensure a smooth exchange experience.

1. Eligibility for Exchange

We accept exchanges under the following conditions:

• Time Frame: The item must be exchanged within 7 days from the date of delivery.
• Condition of Items: The item must be unworn, unwashed, and in its original condition with all tags attached.
• Proof of Purchase: A receipt or order number must be provided as proof of purchase.
• Non-Exchangeable Items:  Intimate items (such as underwear, swimsuits, panties), cannot be exchanged for hygiene reasons.

2. How to Initiate an Exchange

To initiate an exchange, please follow these steps:

1. Contact Us: Reach out to our customer support team via email at support@pinkladywear.com or use our contact form within the "Contact Us" section of the website.
2. Provide Details: Include your order number, the item(s) you wish to exchange, and the reason for the exchange.
3. Return Instructions: Our team will provide you with detailed instructions on how to return the item and proceed with the exchange.

3. Exchange Process

Once your returned item has been received and inspected, we will process the exchange:

• Exchange Approval: If the item meets our exchange criteria, we will issue a store credit or send you the replacement item (depending on availability).
• Replacement Item Availability: If you wish to exchange for a different size, color, or style, please ensure the desired item is available in stock. If not, we can offer store credit for future purchases.

4. Return Shipping

• Return Costs: Customers are responsible for the return shipping cost unless the item is defective or incorrect.
• Shipping Method: We recommend using a traceable, insured shipping method to ensure that your return arrives safely. We cannot be held responsible for lost or damaged returns.

5. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please notify us within 48 hours of receiving the item. We will cover the return shipping cost and offer either an exchange or full refund, depending on stock availability.

6. Store Credit or Refund

• Store Credit: If you wish to receive a store credit instead of an exchange, it will be issued once the item has been returned and processed.
• Refunds: We currently do not offer refunds unless the item is damaged or defective.

7. Final Thoughts

We want you to be completely satisfied with your purchase from Pink Lady Wear. If you have any questions or need assistance, feel free to contact our customer support team.

We appreciate your business and look forward to serving you again!

Contact Information:
Email: support@pinkladywear.com
Phone: +92 300 0563336
Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM (excluding holidays)