Frequently Asked Questions (FAQs) – Pink Lady Wear

Welcome to the Pink Lady Wear FAQs page! Here, we’ve answered some of the most common questions about our undergarment collections. If you need more help, feel free to contact us at support@pinkladywear.com.

1. What types of undergarments do you offer?

We offer a wide variety of undergarments for women, including:

• Bras: T-shirt bras, push-up bras, sports bras, strapless bras, wire-free bras, and lingerie bras.
• Panties: Briefs, bikinis, thongs, boyshorts, seamless panties, and lace panties.
• Shapewear: Body shapers, control briefs, shaping tanks, and thigh shapers.
• Sleepwear & Lingerie: Sleep bras, chemises.
• Maternity & Nursing Bras: For pregnant women and new moms.
• Hosiery & Leggings: Stockings, tights.
• Bra Accessories: Bra extenders.

2. How do I find my bra size?

Finding the right bra size is simple. We offer a detailed Bra Size Guide on our website that walks you through the measuring process step-by-step. You’ll need a soft measuring tape to measure your underbust and bust. You can also refer to our How to Measure Your Bra Size page for more information.

3. Do you offer a size guide for panties and other undergarments?

Yes! We have a detailed Size Guide for all our products, including bras, panties, shapewear, and sleepwear. Each product page provides a size chart to help you choose the perfect fit. If you're unsure, please don’t hesitate to contact us for personalized assistance.

4. Can I return or exchange an item?

We want you to be completely satisfied with your purchase. Our Exchange Policy allows for exchanges or returns within 7 days of delivery, provided the items are unworn, unwashed, and in their original condition with tags attached. For more details, please visit our Exchange Policy page.

5. Do you offer international shipping?

Yes, we offer international shipping to a select list of countries. Shipping costs and delivery times vary depending on your location. You can view your available shipping options and costs at checkout.

6. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, American Express)
• COD (Cash on Delivery)
• Other secure payment methods

7. How can I track my order?

Once your order is shipped, you will receive an email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to be updated in the carrier's system.

8. Can I cancel or modify my order after it’s been placed?

We process orders quickly to ensure fast delivery. If you need to make changes to or cancel your order, please contact us immediately at support@pinkladywear.com. We’ll do our best to accommodate your request before the order is shipped. Once your order has been dispatched, it cannot be modified or canceled.

9. How should I care for my bras and other undergarments?

To extend the life of your undergarments, we recommend following these care instructions:

• Hand wash your bras and panties with mild detergent in cold water.
• Machine wash on a gentle cycle, preferably in a lingerie bag.
• Avoid using fabric softeners, bleach, or harsh detergents.
• Air dry your bras and shapewear flat to maintain their shape and elasticity. Never tumble dry.

10. What if my bra doesn’t fit properly?

If your bra doesn’t fit as expected, you can exchange it for a different size or style, provided it meets our exchange criteria. Refer to our Exchange Policy page for more details on how to return or exchange an item. You can also reach out to our customer service team for guidance on sizing and fit.

11. Are your products available in plus sizes?

Yes, we offer a wide range of sizes to cater to all body types. Our collection includes plus-size bras, panties, and shapewear, ensuring that every woman can find stylish, comfortable, and well-fitting undergarments.

12. Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase a gift card directly from our website and use it to shop for bras, panties, shapewear, and more!

13. How can I contact customer service?

If you have any questions or need assistance, our customer service team is happy to help! You can reach us by:

• Email: support@pinkladywear.com
• Phone: +92 300 0563336
• Business Hours: Monday to Saturday 9:00 AM - 5:00 PM (excluding holidays)

14. What should I do if an item is damaged or defective?

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will assist you with a return, exchange, or refund, depending on your preference and product availability. For more information, please visit our Exchange Policy page.

15. How do I know which type of bra to buy for different outfits?

We offer a variety of bra styles for different occasions:

• T-shirt bras: Perfect for everyday wear under fitted or casual clothes.
• Push-up bras: Ideal for adding lift and cleavage.
• Sports bras: Best for physical activity and workouts.
• Strapless bras: Perfect for off-shoulder, strapless, or halter neck outfits.
• Lingerie bras: Great for special occasions or intimate wear. For personalized advice, feel free to reach out to our customer service team!

16. Do you have seasonal sales or discounts?

Yes! We frequently offer promotions, discounts, and seasonal sales. To stay updated on special offers and new arrivals, be sure to sign up for our newsletter and follow us on social media.

If you have any other questions or need further assistance, don’t hesitate to contact us. We're always here to help you find the perfect undergarments for every occasion!

Thank you for shopping with Pink Lady Wear!